Heres some proper venting time.....here goes:
-People who JUST WONT LISTEN!!!!
What is that about? Im not talking about people who are deaf either....As a customer sevrices person, you are employed and trained by whatever respective company to work in that particular job you are in. Once trained, you are let loose and are qualified to answer that particular persons enquiry. For that situation, you are the expert and you are the person with the knowledge and power to help the person who comes in.
So why oh why do some people insist on not believing in what you tell them! The people I've had in to see me or call me have ranged from the sublime to the ridiculous (one woman who went so far as to actually tell me straight out that she didnt believe what I was telling her....so what do you want me to do?!). Most peoples reaction to discovering that the only seats we have left for a particular event aren't very good are along the lines of 'so you haven't got seats in this area?' or 'so youre nearly sold out then?'....No we're not nearly sold out, we just haven't got those great seats you've been expecting to get because you seem to think we'd hold them off just for you! Multiply that by 100 if the event is very popular and it does get very taxing!
An offshoot of that is people who just dont listen anyway. If you proceed to tell certain people what time and event is and on what day, why would you then proceed to ask what time and day the event is? I just told you two minutes ago, please pay attention! I think its somehow worse if the people arent very old and just seemingly cant be bothered to listen...If people are of the more ancient variety, although just as annoying, you can sympathise a tiny bit due to the fact they can now hardly walk and need the toilet every five minutes!
-Rude and Abusive People
I just dont get it. What on earth gives you the right to come in and proceed to treat the person who is trying to help you as best they can like dirt?
Ive never worked in what surely must be the most annoying set of customer service jobs to work in (places like BT and AOL where you get bounced around everywhere), but I do try my hardest, when calling one of these places, to remain calm and level....that way, the person on the other end doesn't get their defences up and proceeds to be more helpful as a result. It's not actually their fault that the company wont pay out on your insurance claim or give you a refund on whatever...use your heads!
I've never actually had someone swear at me yet, some of my colleagues have...which is somehow worse because if they start swearing at you, thats a dead certain way to say to them 'Im not serving you anymore because I'm not paid enough to deal with your swearing'...and you'd be justified in that.
And of course a good customer service person will figure out an approach that will pacify the person as much as humanly possible...however it still doesnt make it any easier having someone shout and rant at you when really, youre quite powerless to help anymore than you are already...if I tell you this is the situation, that is the situation, its not gonna change just because you spend the next 20 minutes trying to convince me otherwise! It may as well be a form of bullying....
-People who hang up on you
AAAAAAARRRRRRRGGGGGGGGGGGHHHHHHH! Omg, how insanely irritating and cowardly can you be! This surely is the ultimate most irritating thing....please disagree if you like, but I'm not convinced theres anything worse. The sheer mind numbing impoliteness of it...just because I havent told you we can give you a refund or change ur thing from this to that doesnt give you the right to end the call like that! What the person at the other end is saying is 'Yes I've won! He didnt help me so Im gonna hang up and really irritate whoever I've spoken to'. Its throwing your toys out of the pram, it's having a tantrum and saying 'I dont want to speak to you anymore, Im off!' So insanely childish and impolite...if I could make it illegal to do that, I would...I could go on all day about it!
and relax......... :-)
